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Terms & Conditions

ORDER TERMS

Pro-forma orders will require a 40% deposit with the order and the balance prior to shipping from Portugal. Customized pro-forma orders will require 50% deposit. All pieces are property of BESSA until payment in full is received. BESSA reserve the right to defer the dispatch date until the balance of the order is received.

 

TERMS & CONDITIONS

By placing an order it is implied that you accept our terms and conditions as listed below:

 

PRICING

We reserve the right, without prior notice, to discontinue products or change specifications and prices on products. Prices always refer to one unit and are FOB Oporto, Portugal. Packaging is always included in our price; however if the customer requires specific packaging, they will be charged accordingly.

 

TRANSFERRING COSTS

Because the transfer costs differ depending on the country / bank, they are always supported by the customer

 

FREIGHT

Collect by the carrier of the customers choice unless otherwise stated on the order.

 

FREIGHT POLICY & DAMAGE CLAIMS

Title passes to the purchaser at the time the goods are picked up by the carrier in Portugal. All products are carefully packed and inspected prior to shipment. The refusal of damaged merchandise in no way relieves the purchaser's responsibility of payment the goods. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to BESSA during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to info@bessadesign.com

 

RETURN AUTHORIZATION

No returns will be accepted without written consent from BESSA. Unauthorized returns will be refused at the customers expense.

 

ORDER CANCELLATION

Merchandise is manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 5 working days from the order issue date. A 30% restocking fee will be applied to any cancellations received after the order issue date.

 

CONTRACT / HOSPITALITY

BESSA has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features. Please contact BESSA for further information. info@bessadesign.com

 

INTERNET POLICY

Dealer internet websites may neither advertise, nor in any way, display the BESSA name, logo, product images or any other proprietary company emblems or information without prior written consent from the company. Dealer websites may not display pricing on Limited Edition pieces, promotional offers, discounts or value statements (e.g. lowest price in town). Please contact BESSA for further company guidelines on internet usage.

 

DISTRIBUTION POLICY

We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell into a world region.

 

PRODUCT STANDARDS

Each BESSA design is handcrafted. While every effort is made to maintain uniformity, slight variations may occur.

 

 

 

TERMS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE.